Subscriber Base and Segmentation |
Get a clear status of your subscriber base (Technical and Active) by region, offer and segment (usage, value, seniority, distribution) |
Market Share |
Know how to position yourself with respect to the competition, and how it evolves, by region, city and district |
Network: Customer experience |
Network quality visualized on a map which shows impacted customers in order to adapt your sales efforts |
Sales and SAC |
Monitor your gross adds and associated SAC (commissions and device subsidies), per dealer offer and region and compare to your objectives and budget |
Handsets & Devices |
All the information regarding handsets and devices on your network (sales & market shares per brand and device, device capabilities, users with multiple devices) |
Inventory Management |
Benchmark inventory management by Sales Channels and avoid shortages |
Sales commissioning |
Control activation quality, calculate charge back, improve communication with Sales Channels with daily status and integrate with your ERP |
Customer Satisfaction |
Quantify the tickets and their resolution delay by reason and analyze them based on offer, usage, value, region, device to identify priorities to focus on |
Churn Analysis |
Determine the root cause for churn. Predefined models and proven methodology to classify per offer, usage, value, seniority, distribution, device, region |