PROVISIONING QUALITY |
Secure the consistency of the subscriber information amongst commercial and technical systems. Measure the performance of the activation process |
TRAFFIC CONSISTENCY |
Secure the consistency of the usage amongst platforms: Switchs, SMS-C, Interconnection gateways, Radius, Prepaid & Postpaid Billing, TAP files, Evoucher and P2P management platforms |
PREPAID & POSTPAID REVENUE ASSURANCE |
Secure Migrations and platform updates by making sure business rules are properly taken into account and there is no revenue loss |
QUOTA MANAGEMENT |
Tracks data usage, provides web services for customers information and integrates with provisioning platform to raise alerts and update maximum bandwidth |
SITE ANALYSIS & PROFITABILITY |
Confirms the value of each site to set support & deployment priorities. Shares this information with Business Units |
TRANSMISSION ANALYSIS |
Clarify network topology Identify incidents or saturation impacts on customers |
INCIDENT IMPACT ON CUSTOMER EXPERIENCE |
For transmission links and Site incidents, identify individual subscribers impacted and helps determine the right compensation strategy |
QOS |
Segment Subscribers based on their QoS (drop call, bandwidth, S/N, latency…) Integrate into churn prediction models |
SMS-C FIREWALL |
Real-Time SMS validation, both incoming and outgoing, to avoid spam and unauthorized interworking connections |
CUSTOMER INVESTIGATION |
Extract detailed usage from the various platforms on a specific customer for auditing or claim management purposes |